Norton LifeLock

Here's what you need to know

What it does for you
Why it's important
When you can enroll

You may be mindful about taking steps to protect your identity, but you can miss certain threats if you’re just monitoring your credit and bank statements. Norton LifeLock sees more, like someone taking out an online payday loan in your name or changing your address without authorization, or that your personal information is on the dark web.

Norton Lifelock Benefit Plans provide an all-in-one solution to help protect you and your information from falling victim to identity theft.¹ Get alerts to possible identity threats, the ability to proactively lock accounts, and if your identity is stolen, we work to fix it. Plus, get access to funds reimbursement, should you become a victim.²

Can you put a price on your personal identity, your financial data, and your privacy? None of us can – they’re priceless. Yet Identity fraud and data breaches are a growing concern for many, even those who think they navigate the digital world safely.

Norton Lifelock has continued to innovate their solutions to the dangers of identity theft, offering extensive monitoring and up to $1 million expense and stolen funds reimbursement if you are a victim of ID theft.² Their service provides 24/7 access to in-house experts who can take on remediation and restoration in the event of fraud or identity theft.

Enroll anytime! While you can sign up year-round to begin protecting yourself and your family, keep in mind that you want to have this benefit in place before any identity theft happens, not after the damage is done and you’re on your own to repair it.

Who is the provider?

Who in my family can use this program?

While the program is only available for you to sign up through your employer, you have the option of a plan that covers everyone “under your roof and wallet.” This plan also includes senior family coverage for parents, in-laws, and grandparents over the age of 65.

How much does coverage cost?

What if my employment status changes?

Good news! If you leave or retire from your current employer, you can continue your coverage without interruption (subject to applicable law and the plan’s terms and conditions). Although payroll deduction will no longer be available, you can opt for other payment methods such as direct bank account deduction, credit card billing or home billing. Higher rates may apply.

Why would I need Norton LifeLock when my bank and/or credit card company offer a program?

Norton LifeLock invests considerable resources into developing and advancing identity theft technology, and spends hours learning how identity thieves work. This means that these identity protection services are far broader and more comprehensive than a bank or credit card, which is usually based only on credit. Not only do these services monitor for uses of your personal information, but they also help to restore your identity in the event of theft. Finally, you are backed by a million dollar protection package that provides reimbursement for stolen funds, person expenses due to the ID theft and coverage for lawyers and experts should they be needed to help resolve your case.²

Is it safe to give Norton LifeLock my sensitive information?
Norton LifeLock’s comprehensive information security policy applies to all of its employees, consultants, contractors, and vendors:
- Your information is stored solely in an encrypted data center on non-public networks behind firewalls using network address translation and address control lists
- Security protocols enable only a limited number of professionals to access data on a need-to-know basis
- All facilities utilize the latest security measures, as well as state-of-the-art surveillance and alarm systems

Is identity theft a concern for my children, too?

When I activate credit monitoring, will it impact my credit score?

No, activating credit monitoring on your Norton LifeLock account is considered a soft inquiry, which does not impact your credit score, as it is informational only and not a credit application. This is different from a hard inquiry, which occurs when you apply for credit. A hard inquiry can impact your credit score.

Do You Need Help?

Our team is ready

M-F 9a-6p ET

Phone Number: 1-800-441-5572

Email
customer.service@mercer.com

Legal Disclaimers

No one can prevent all identity theft or cybercrime.

¹LifeLock does not monitor all transactions at all businesses.

²Reimbursement and Expense Compensation, each with limits of up to $1 million for LifeLock with Norton Benefit Essential and LifeLock with Norton Benefit Premier and up to $1 million for coverage for lawyers and experts, if needed, for all plans. Benefits under the Master Policy are issued and covered by United Specialty Insurance Company, Inc. (State National Insurance Company, Inc. for NY State members). Policy terms, conditions and exclusions at: NortonLifeLock.com/legal.

Copyright © 2025 Norton LifeLock Inc. All rights reserved. Norton LifeLock, the Norton LifeLock Logo, the Checkmark Logo, Norton, LifeLock, and the LockMan Logo are trademarks or registered trademarks of Norton LifeLock Inc.

Mercer's Role & Compensation

Identity Theft Protection | Norton LifeLock

Identity Theft Protection

Identity crime can happen to anyone – no matter how careful you are. Get comprehensive identity monitoring and fraud resolution designed to help you protect yourself and your family against today’s digital threats.

Here's what you need to know

How It Works

You learn that one of your online accounts was affected by a data breach.

You learn that one of your online accounts was affected by a data breach.

You contact Norton Lifelock 24/7.

Frequently Asked Questions

Are you ready To Enroll?